Terms & Conditions

Stock

All Products on this site are subject to availability. We do our upmost to maintain all products, however, on occasion we may run out of an item and cannot guarantee its availability. If there is an item you require that is out of stock we will promptly notify you via e-mail with options for selecting alternate items or canceling those items from your order.

Shipping

We use Australia Post to deliver items Australia-wide from our warehouse in Sydney, NSW.

Delivery costs a flat-rate of just $5 NSW only and $10 Australia wide, which means the more items you buy the cheaper per item it is!

We suggest you give an address where you will most likely be during the day to receive deliveries, for example your work address, as you will be asked to sign for the receipt of your parcel. We can deliver to all business and residential in Australia. PLEASE ALLOW 3-7 WORKING DAYS FOR DELIVERY

Returns Policy

Refunds
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase in the original condition you recieved it, within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Goods damaged in transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment. Sorry we cannot refund freight charges on return of damaged goods.

Method of refunds
Candles 4 You will refund payments via your Credit Card or we can transfer funds via EFT to your specified Bank Account.

How to make a return
All we ask is that you return the product in its original condition with its packaging along with the Returns Form below. We will also need a copy of your order confirmation record and goods receipt. Post your returns to:

Candles 4 You
Returns Dept
PO Box 4210

Winmalee NSW 2777

Returns Form

Personal Details
Name:
Street Address:
Town/Suburb:
State:
Postcode:
Email Address:
Contact Phone:

Product Details
Returned Item:
Receipt # :

Order Date:
Reason for return:

What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
c. Refund by EFT to your specified Bank Account

Can I cancel my order?
An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel you must contact us immediately using the information in our Contact Us Link before the goods have left our control. After the point of despatch you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

Burn Time and Dimensions 

Actual burn time of our candle products depends on a number of ambient factors therefore the times given are approximate. All product dimensions are to the nearest mm and are subject to change without notice.

Images and Pricing

Please note that whilst every effort is made to accurately portray the items shown on the Candles 4 You website, variations may occur. All images represent an accurate portrayal of its stock at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification. Images are subject to Copyright infringement. For use of images, please contact Candles 4 You for permission. 

Disclaimers; Warranties
Your use of this site is at your sole risk. The site is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time.

If you download any material from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Limitation of Liability
To the fullest extent permitted you understand and agree that Candles 4 You shall not be liable for any direct, indirect, incidental, special, consequential, punitive or any other damages relating to or resulting from your use or inability to use this site or from any actions we take or fail to take as a result of electronic mail messages you send us. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorized access to and alteration of your transmissions and data, and other tangible and intangible losses.

This limitation applies regardless whether the damages are claimed under the terms of a contract, as the result of negligence or otherwise, and even if we or have been negligent or have been advised of the possibility of such damages.

Your Liability
If you cause a technical disruption on the site or the systems transmitting the site to you or others you agree to be responsible for any and all liabilities, costs and expenses (including attorneys fees) arising from that disruption.

How to contact us about Terms and Conditions
If you have questions or concerns about our Terms and Conditions, please contact us at:

Candles 4 You
ABN: 33 929 095 785

Business Owner / Director: Tracy RYAN

Email: sales@candles4you.com.au